How do I make an appointment?

The most convient way to schedule is by clicking the “Book Now” button which will take you to the scheduling system. Choose an appointment type then view the schedule. You will make an account through the system which will also send you your new patient paperwork. If you’re not finding a time that works or are confused about which appointment type to choose, you can also email or call!

*Please note that we do not have a front desk/receptionist staff, so it is unlikely to reach the doctor via phone during business hours since she will be with patients, hence why we recommend scheduling online and emailing before calling*

Do I need to arrive early for my appointment?

No! Because all of the paperwork is done online, you can show up right at your scheduled appointment time! The office has a small and cozy waiting area with a tea counter, so the only reason to be early is if you’d like to make and sip a nice hot cup of tea :)

Do you accept insurance?

Yes! We are currently in-network with the following insurance companies:

• Regence/BCBS

• Providence

• Aetna

• Moda

• Cigna

• Medicare

• Motor Vehicle Accidents (MVA)

• OHP/CareOregon Columbia Pacific CCO

In regards to Medicare, Dr. Chloe is now contracted as a “non-par” provider.

How much is an appointment?

Appointment fees vary. If you are using an insurance company we are in-network with, fees are based on your contracted insurance plan. If you have out-of-network insurance/no insurance, please reference the next FAQ below :)

Do you offer a Time-of-Service fee?

Yes! Time-of-Service (TOS) fees vary based on the appointment type. Please view the scheduling system (click the “Book Now” button) to view TOS fees or email for additional information.

Do you offer a superbill for potential out-of-network reimbursement?

Yes! After your appointment we can generate a superbill to be emailed to you.

Is a card required to be put on file to schedule?

Yes! We require everyone to have a card on file. This doesn’t have to be the card you use at the time of your appointment as we also accept HSA/FSA, cash and checks, but you will need to keep a card on file regardless.

What is the cancellation policy?

When you book your appointment you are agreeing to our 24 hour cancellation policy and consent to having your card on file charged the $50 cancellation fee. This policy is in place for any and all reasons for cancellation including last minute illness. The ONLY exception to this office policy is if you are in labor/have just had your baby and need to adjust or reschedule the appointment type to accommodate.

Where is the office located?

The office is tucked away in the Cannery Lofts office space and can sometimes be tricky to find! Turn at the Pier 39 signs. Before entering the Pier, turn RIGHT at the Cannery Lofts building and turn LEFT to enter the parking lot. When you arrive at the Cannery Lofts buildings, be sure to turn RIGHT towards Building B. When facing Building B head-on, our office is in the LEFT back corner. We hope to have bright, visible signage in the near future to make our cozy space a bit more noticeable.

*NEW OFFICE POLICY FOR 2025*

If you are using an in-network insurance (please see list above), it is YOUR responsibility to use the “Verification of Benefits” form (emailed to you when booking your appointment) to determine your insurance benefits. Please do this AT LEAST 24 hours before your scheduled appointment time. If your insurance information is not complete and we are unable to verify benefits before the time of service, per our new office policy, we will have to assume deductible costs apply and you will be charged $100 at the time of service until we receive your first visit reimbursement from your insurance company. We know insurance can be a frustrating and confusing process and we appreciate your understanding and cooperation!